Terms & Conditions

Training and Management Consultancy Contracts

A written or oral agreement to book training or consultancy services constitutes commencement of a contract.

Payment Terms

The client agrees to pay us the training or consultancy fee (including VAT where applicable) in advance unless otherwise agreed. Terms of payment are by cheque or electronic transfer, within 14 days of the invoice date, or on commencement of the training or consultancy, whichever is the sooner.

Travel Charges

A scale of travel charges applies to contracts in the London area or in excess of 2 hours travel from Lincolnshire. Full costs will be detailed in all quotations.

Hire of Facilities

Except for public ‘open’ presentations, hire of training facilities is not included in the price but will be negotiated and agreed as required. ‘Day rates’ apply to courses undertaken at the client’s premises.

Cancellations

If a client cancels a contract over 48 hrs prior to programmed delivery of agreed training or consultancy, 25% of the fee will be payable; for cancellation within 24 hrs, 50% of the fee will be payable.

Intellectual Property

Unless otherwise stated, copyright and other intellectual property rights relating to materials (including logos and images) along with any marketing materials, are the property of Platform 21 Training and Development Consultancy. Copyright in any course notes, materials and training aids made available to persons undertaking a Platform 21 Training course belongs to Platform 21 Training and Development Consultancy or its licensors. Materials may not be reproduced or altered without permission.

Satisfaction Guarantees

Claims for refunds against satisfaction guarantees for training services will be paid where more than 50% of personnel attending the training can substantiate and support a score of less than the mean average of feedback scales on the Platform 21 Training Feedback Forms.  The forms will be compiled at the end of each training session.

All representations, warranties and/or terms and/or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, statute or otherwise) are excluded to the extent permissible in law.

Privacy

We treat your privacy seriously and are properly registered under the Data Protection Act 1998 (Registration No: Z989376X). We will only hold information for the minimum period necessary and will not disclose information about you to third parties without your permission.

Our Liability to You

We are not responsible to you in the event that we cannot provide the Services to you due to an event beyond our reasonable control, which includes (but is not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. Naturally, in the event that we are prevented from providing the services by such an event, we will take all reasonable steps to reinstate the provision of the services to you as soon as is reasonably practicable. We shall not be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Nor shall we be liable to you for any indirect or consequential loss that you may suffer.

Other than where enshrined within the law, our maximum aggregate liability to you for any claim that you may have against us shall be limited to the amount of the course fee which has been paid to us or is payable by you.

Each provision of these Terms & Conditions shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply 

General

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.